Shipping and return policies for Neurohop
- Shipping Info
Shipping is calculated based on the size and weight of the item. We use USPS First Class for both domestic (US) and international orders.
Handling time ranges from 1 - 5 days. We ship orders twice per week.
Domestic Shipments (US) are estimated to arrive in 3 - 5 business days.
International Shipments are estimated to arrive in 7 - 9 business days.
- Return Policy
We do not accept returns for items that have been shipped.
If you placed your order by mistake and would like to cancel it before it ships, please message us with your information and we will do our best to cancel the order before it is fulfilled.
Very rarely does an item arrive damaged. We use 200 pound strength boxes.
If an item does arrive damaged, shipments are insured up to $35. Please file a claim with the carrier (USPS) for compensation.
► Lost In Transit:
We use Order Confirmation / Tracking on all of our shipments. The likelihood of a package becoming lost is also very rare. If a package is lost in transit, please contact the carrier (USPS) with your Order Confirmation / Tracking Number.